Privacy Policy

Effective Date: July 2, 2025

Black Ridge Systems ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, and communications.

1. Information We Collect

We may collect the following types of information:

Contact Information: Name, email address, phone number, and company details provided through forms or chatbot interactions.
Usage Data: Information about how you interact with our website or chatbot (e.g., pages visited, time spent, browser/device info).
Client Data: Information you share with us in the course of using our services (e.g., documents, system credentials, business process info). This may include personal data of your users or customers.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to inquiries or demo requests
To deliver and support our AI automation services
To analyze and improve our website and offerings
To send administrative or promotional communications (with opt-out options)
To comply with legal or regulatory obligations

3. Use of Third-Party Tools

We may use third-party services such as:

OpenAI for language model responses in chatbots
Zapier for workflow automation
Google Analytics for usage tracking
CRM tools (e.g., HubSpot, Pipedrive) to manage leads
Cloud platforms like AWS for hosting and infrastructure

These providers may collect or process limited user data on our behalf in accordance with their own privacy policies.

4. Sharing and Disclosure

We do not sell your personal information. We may share data only:

With subprocessors under contractual obligations
To comply with legal obligations or respond to lawful requests
To protect the security or rights of Black Ridge Systems or its clients

5. Data Retention

We retain personal information only as long as necessary for the purposes described above, or as required by law. You may request deletion of your data at any time.

6. Your Rights

California residents may submit requests to opt out of the sale or sharing of their personal data by contacting us at: info@blackridgesystems.com

Depending on your location, you may have rights under GDPR, CCPA/CPRA, or other privacy laws, including:

Access to your personal data
Correction of inaccuracies
Request for deletion
Objection to processing
Data portability

To exercise your rights, contact us at: info@blackridgesystems.com

7. Cookies

For detailed cookie settings and choices, please refer to our Cookie Notice or the cookie banner presented on your first visit to our website.

We use cookies and similar technologies to enhance your experience, analyze traffic, and personalize content. You can adjust your cookie preferences through your browser settings.

8. Security

We implement appropriate technical and organizational security measures aligned with industry standards to protect your data against unauthorized access or loss.

9. International Users

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received such information, we will delete it from our records.

If you access our services from outside Canada, you understand that your information may be transferred to and processed in Canada or other countries where our partners operate. We use safeguards like Standard Contractual Clauses where required.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically. Material changes will be communicated clearly.

11. Contact Us

For questions or privacy-related requests, contact us at:
Black Ridge Systems
Email: info@blackridgesystems.com
Address: 511 Lacolle Way, Unit 1037

Orleans, Ontario, Canada

K4A 5B6